Odyssey Chicago FAQs

Here are a few of the most frequently asked questions about Odyssey. If you need further assistance, or information that cannot be found on this site, please contact Odyssey Reservations at 866.305.2469.

Top Questions

Additional Information

 

Is the Odyssey Wheelchair Accessible?
Yes. The Odyssey has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aide passengers that need assistance. Please call 866.305.2469 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.

What is the difference between "Boarding Time" and "Cruising Time" ?
"Boarding Time" is the earliest you and your guests may board the ship. You are free to board any time after that up until the "Cruise Time." The ship will leave port at the "Cruise Time." We recommend allowing plenty of time for parking and getting to the ship. The ship leaves promptly at the listed “Cruise Time” and passengers will not be able to board once the ship sets sail.

May I bring my own camera on board?
Guests are more than welcome to bring their own camera for personal pictures aboard the ship. In addition, as you are boarding, the ship's photographer records the moment for your entire party. As you depart, you'll find your boarding photo ready for purchase.

I need to cancel my cruise, what can I do?
Although your purchase is a final and non-refundable, we will be happy to reschedule for another available date of your choosing up to a year from the date of your original reservation. You will be assessed a $25 per ticket re-booking fee and are responsible for any price difference if you happen to choose a cruise with a different price.

Are children allowed on the dinner cruise?
Children are welcome on the cruise; however, a child rate is not available for our dinner cruises Monday through Saturday. On Sunday, children between the ages of 3 and 12 are eligible for a 40% discount off the dinner price. On Lunch and Brunch cruises, children between the ages of 3 and 12 are 40% off. On all cruises, children 2 and under are complimentary but require a boarding ticket so please mention when making a reservation. Discounts may not be offered on select specialty cruises.

Is there a coat check where my jacket and briefcase may be kept during the cruise?
Coat checks are available when needed. Your server would be more than happy to check any items for you at the beginning of your cruise.

How far off shore does the ship travel?
The ship is licensed to travel as far as 3 miles off shore, however, our cruise route typically remains only one mile off shore.

Can I bring a birthday cake on-board?
Small cakes that do not require refrigeration are allowed to be brought on board. Your server will place the cake in our pantry until it is ready to be cut and served.

What size groups can Odyssey accommodate?
We accomodate groups from 2 to 749. We are constantly opening new cruises so please check back often or call if you don't see the date you are interested in.

What beverages are served on your cruise?
Coffee, tea and iced tea are included in the ticket price. Any additional beverages may be purchased onboard at our cash bar.

Do you offer Kosher meals?
Yes we do offer a Kosher Meal option on our lunch and dinner cruises. We order from an outside establishment who delivers the meal to us fresh that day/evening. The meal typically consists of a plated chicken dish with vegetables. We can do fresh fruit for your dessert option. You will be served your Kosher Meal in place our standard 4-course meal at your private table. Please notify your Odyssey Reservation Agent of any kosher requirements at least 48 hours in advance of your event.

Do you offer vegetarian meals?
Yes, please check our menu for our vegetarian options. If you have any special dietary concerns please notify your Odyssey Reservation Agent to make special arrangements.

Can I bring wrapped gifts or packages onboard?
Yes, you can. Please be aware that Odyssey has the right to inspect all bags and packages prior to boarding.

Is there a phone on the boat that receives calls?
The Odyssey does not have a phone for use by guests. However, most cellular services are available on the water as we do typically do not cruise beyond one mile off shore.

I do not have a credit card. Can I make reservations?
Yes, reservations may be made in cash at the Odyssey's corporate office located at 401 East Illinois, Suite 310, Chicago, IL 60611. The office is open during normal business hours Monday through Friday.

Are there restrooms on board?
Yes, restrooms are located in every enclosed dining room on the ship.

When does the season end?
We cruise all year round! In fact, December is one of our most popular months due to the many Holiday Parties we have aboard. We also cruise for both New Year's Eve and Valentine's Day!

Is there pre-assigned seating?
As you board, our captain and marine crew will direct you to your deck. From there, our hostess will show you to your assigned table(s).

How many people may be seated at one table?
Anywhere from 2-10 people may be seated at one table, depending on the total number of individuals on the ship during a given cruise. If your party requires more than one table, we will ensure that they are located next to each other.

Is smoking allowed on the cruise?
Smoking is allowed on our observation deck.

Where do I pick up my tickets?
Your tickets will be at the Odyssey Ticket Booth, located next to the ship. For your convenience, you can pick up your tickets 30 minutes prior to boarding.

What kind of security check is required when I pick up my tickets?
Your photo identification and reservation number are required at our Ticket Booth when picking up your tickets.

How soon will my party begin eating on our cruise?
Once on your deck, our hostess will greet you and escort you to your private table where your wait staff will introduce themselves and give you the opportunity to decide for yourself how to pace your service. Serving may begin immediately.

Can I get married on the boat with a party of less than 20?
Yes, we can accommodate small wedding parties. An additional fee may apply. Please contact a reservation agent for more information.

What if it rains or snows?
Odyssey will cruise in most weather conditions all year round. Each enclosed deck is climate-controlled and the weather will not affect your cruise. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, the ship will remain dockside for the length of the event.

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